Frequently asked
questions (FAQ)
Registration and account
Click on the forgot password option on the login page. Enter your registered phone number and you will receive a code to create a new password.
Check your phone number and password if both are correct, click on the forgot password to reset it.
Kindly share assist with the number so that we can assist you further. (We reset for the customer by escalating to Rick department and sent them the code.)
Send us an email to the customer support email address stating the reasons why you want your account to be deactivated and the phone number.
We do not have a referral option to invite a friend. You can simply ask them to create an account with Spincity Zambia.
You cannot withdraw your deposits until you play and win.
Kindly note that cashback is given depending on your daily deposits. You will be given cash back if you have more losses than winnings. At 04:00 hours.
Ans: Login to your Spincity account; click the plus(+) sign on the top right corner then you will see the deposit option; enter the amount and confirm by putting your PIN.
Login to your Spincity account. Go on the promotions then scroll down and click the app icon that says (app is available now) to download.
Gameplay
Minimum stake deposit is k1 and maximum stake has no limit. You check the minimum stake depending on the game you are playing and there is no maximum limit.
Log into your SpinCity account. Choose a game then click place bet and play the game.
Login to your Spincity account. Go on the promotions then scroll down and click the app icon that says (app is available now) to download.
Free spins are credited after the first minimum deposit of K20 on the Avrika game. Also you can check our promotions to access free spins.
Login to your Spincity account and click on the Avrika game to play.
Free spins are awarded on the Fire strike game after depositing K 500.
Login to your Spincity account. Choose the game you prefer, then click on the practice mode to learn how to play the game.