Frequently asked
questions (FAQ)

Registration and account

1.
I forgot my password — how do I reset it?

Click on the forgot password option on the login page. Enter your registered phone number and you will receive a code to create a new password.

2.
⁠I'm failing to login?

Check your phone number and password if both are correct, click on the forgot password to reset it.

3.
⁠I did not receive my password code?

Kindly share assist with the number so that we can assist you further. (We reset for the customer by escalating to Rick department and sent them the code.)

4.
How can I deactivate my account?

Send us an email to the customer support email address stating the reasons why you want your account to be deactivated and the phone number.

5.
How can I invite friends to join (Referral Option)

We do not have a referral option to invite a friend. You can simply ask them to create an account with Spincity Zambia.

6.
Why am I unable to withdraw the money I deposited?

You cannot withdraw your deposits until you play and win.

7.
How do I get cashback?

Kindly note that cashback is given depending on your daily deposits. You will be given cash back if you have more losses than winnings. At 04:00 hours.

8.
How do I withdraw?

Ans: Login to your Spincity account; click the plus(+) sign on the top right corner then you will see the deposit option; enter the amount and confirm by putting your PIN.

9.
How can I download the app?

Login to your Spincity account. Go on the promotions then scroll down and click the app icon that says (app is available now) to download.

Gameplay

1.
What is the minimum/maximum stake amount?

Minimum stake deposit is k1 and maximum stake has no limit. You check the minimum stake depending on the game you are playing and there is no maximum limit.

2.
How do I place a bet?

Log into your SpinCity account. Choose a game then click place bet and play the game.

3.
How can I download the app?

Login to your Spincity account. Go on the promotions then scroll down and click the app icon that says (app is available now) to download.

4.
How do you get free spins?

Free spins are credited after the first minimum deposit of K20 on the Avrika game. Also you can check our promotions to access free spins.

5.
How do I use free rounds won from the Lucky Card?

Login to your Spincity account and click on the Avrika game to play.

6.
Where can I find free spins after depositing K500?

Free spins are awarded on the Fire strike game after depositing K 500.

7.
How do I play the games?

Login to your Spincity account. Choose the game you prefer, then click on the practice mode to learn how to play the game.